Client Satisfaction Survey FAQ

At YHB, we are committed to providing exceptional service, and your feedback is essential to our continuous improvement. To help us gather your insights effectively, we’ve partnered with ClearlyRated, a trusted leader in client satisfaction surveys for professional service firms. ClearlyRated specializes in gathering feedback to ensure firms like ours are meeting and exceeding client expectations. Your responses will be collected and analyzed by ClearlyRated and our team to provide actionable insights. Thank you for taking the time to share your thoughts with us!

Frequently Asked Questions:

Why am I being asked to complete this survey?

We’re committed to providing you with exceptional service, and this survey is a key part of how we gather feedback to understand your experience with YHB. We’ve partnered with ClearlyRated, an independent client satisfaction expert, to ensure we collect honest, actionable insights that help us continually improve.

How long will the survey take to complete?

The survey is designed to be brief and should take less than 5 minutes to complete. We greatly appreciate you taking this time to share your thoughts with us.

Can I skip questions I don’t want to answer?

Yes, participation in this survey is entirely voluntary, and you’re welcome to skip any questions you’re not comfortable answering. Your feedback at any level is appreciated.

Will I be able to provide additional comments beyond the survey questions?

Absolutely. We welcome any extra insights you’d like to share! There will be a section at the end of the survey where you can provide additional comments or feedback.

What if I have technical issues while completing the survey?

If you experience any technical issues, please contact our team at info@yhbcpa.com, and we’ll work with ClearlyRated to assist you as quickly as possible.

Can I discuss my feedback directly with someone at YHB?

Yes! We’d love to hear from you. We’ll be reviewing all responses and may even get in touch! This is an outlet for us to learn more and better improve how we’re supporting our clients.

How will my feedback be used?

Your feedback helps us understand what we’re doing well and where we can improve. ClearlyRated’s independent analysis provides us with valuable insights to enhance our services, address challenges, and continue to meet your expectations.

When will I see changes based on the feedback?

We take all feedback seriously and use it to guide our improvement efforts. While some changes may take time, your insights are integral to shaping our future priorities and enhancements.

Can I forward this survey to someone else in my organization to complete?

Yes, if you feel another team member could provide useful insights, feel free to forward the survey email and let us know about the change at info@yhbcpa.com. We value the perspective of everyone who interacts with our services.